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Member Resources

Membership FAQ

NAPAC USA  ·  membership@napacusa.org

Accessing the Platform

Go to members.napacusa.org.

If you are already a member, click Sign In at the top right of the page.

If you are a new member, select the membership plan that applies to you and complete the signup process.

Sign In is for existing members who already have an account.

Try Free is for new members starting a membership trial.

Important: If you are already a member, do not click Try Free — doing so can create a second membership.

Existing members should go to members.napacusa.org and click Sign In in the top right corner.

New members should go to members.napacusa.org, then choose the appropriate membership plan and begin signup.

This usually means you are not signed in with the same email address or login method used when you originally registered.

When that happens, the platform treats you like a new user and displays the membership plan page.

Do not start a new membership until you confirm the correct email address or sign-in method.

This usually happens when a member:

  • signs in with a different email address than the one originally used
  • clicks Try Free instead of Sign In
  • uses a different login method than the one used during signup

For example, if you originally joined with Google or Apple but later try to log in with email and password, the platform may not recognize you as the same member.

Before purchasing a plan, first try to sign in using:

  • the email address you most likely used when registering
  • your original sign-in method
  • Continue with Google if you signed up with Google
  • Continue with Apple if you signed up with Apple
If you are an existing member, always start with Sign In, not the plan selection buttons.

Start by clicking Sign In, not Try Free. Then try the following in order:

  1. Use the email address you most likely registered with.
  2. Use Forgot Password if applicable.
  3. Try Sign in with Google.
  4. Try Sign in with Apple.

This is the safest way to avoid creating a duplicate membership.

Membership Plans, Trial & Billing

NAPAC USA currently offers these standard plans:

  • Elite Membership — $100 per year
  • Student Membership — $50 per year, for students and young professionals under 30

Yes. New memberships begin with a 14-day trial.

If the membership is not canceled before the end of the trial, it will automatically convert to a paid membership and the card on file will be charged.

Yes. A valid payment card is required at signup, including for the 14-day trial.

Yes. Membership renews automatically every year using the card on file.

You may be charged in either of the following cases:

  • at the end of the 14-day trial, if you do not cancel before the trial ends
  • on each annual renewal date, using the card on file

Yes. Reminder emails are sent according to Mighty Networks' standard email cadence. Timing and frequency are controlled by the platform.

Note: You cannot edit your billing information using the iOS or Android mobile app. To make changes, please use a web browser.

Log in at members.napacusa.org, click your profile picture, then navigate to:

Personal Settings → Account → Billing

From this menu you can view your current card details and choose to Edit Card or Replace Card.

Members can manage or cancel membership at any time via:

Personal Settings → Plans & Access
Direct link: members.napacusa.org/your-access

NAPAC USA does not manually cancel memberships. Membership management and cancellation are entirely self-service through the platform.

No. Membership cancellation is self-service only. Members must manage or cancel their membership through:

Personal Settings → Plans & Access
members.napacusa.org/your-access

If you do not cancel before the 14-day trial ends, the membership will automatically convert to a paid membership and the card on file will be charged.

No. No one is authorized to collect membership dues on behalf of a member.

All membership signups and payments must be completed directly by the member through the official NAPAC USA member platform: members.napacusa.org.

Passwords and Login Issues

No. NAPAC USA does not have access to member passwords. If you forgot your password, you must use the password reset option on the sign-in page.

Go to members.napacusa.org, click Sign In, then select Forgot Password and follow the reset instructions.

Be sure to enter the same email address you used when you originally signed up.

Not necessarily. If you selected Sign in with Google or Sign in with Apple when you joined, your login is tied to that external account and a separate platform password may not exist.

Continue signing in using that same Google or Apple method.

Possible reasons include:

  • you entered the wrong email address
  • your account was created using Google or Apple sign-in, not a password
  • the reset email went to spam, junk, promotions, or updates folders

Also check whether you may have used a different email address at signup.

Check your email accounts for past NAPAC USA or Mighty Networks messages, such as:

  • welcome emails
  • membership confirmations
  • billing or renewal notices
  • community notifications

The account receiving those messages is usually the one attached to your membership.

Do not start a new plan until you confirm the correct email address.

State PAC Access

Email membership@napacusa.org for membership assistance.

Important Reminders

The most common issue is using a different email address or different sign-in method than the one used during initial signup. That usually causes the system to show the membership plan page instead of the member dashboard.

Before purchasing a new membership, confirm these three things:

  • Am I already a member?
  • Am I using the same email address I originally used?
  • Did I originally sign up with Google or Apple instead of a password?
If the answer to any of these is yes or maybe, go to Sign In first.

No. Membership signup is only through the official website: members.napacusa.org.

No individual is authorized to collect dues or process membership signup on behalf of members.